Responsibilities
General
- As a member of the BizOps team, you will be responsible for management and execution of the daily activities required to keep the business running smoothly
- You will play a cross-functional role, working alongside the executive team, product, engineering, sales, operations and support
- Structure complex and ambiguous strategic problems for the Foundation Health executive team
- Support Foundation Health’s executive team in writing the next chapter of growth for the company
Service Management and Support
- Develop and implement service management strategies
- Lead incident, problem, change and release processes using ITIL service framework
- Develop and maintain continuous service improvement plans
- Track and report on service performance metrics
- Collaborate with external vendors (pharmacies, telehealth and diagnostic partners) and ensure alignment to contractual obligations
Project Delivery
- Lead cross-functional projects
- Ability to develop and maintain project plans
- Build strong relationships with senior clients and work closely with product and engineering teams to address customer needs
- Oversee end-to-end partner and client implementations, ensuring timely and seamless project delivery from initiation to completion
What we're looking for
- Bachelors degree or above preferred
- ITIL certification preferred
- Experience with delivering and implementing ITIL Service Management principles to support structured and efficient service delivery
- Proficiency in project management tools and methodologies
- Experience in customer success activities
- Understanding of service management tools
- Strong analytical, problem solving and interpersonal skills
- Passion to do whatever it takes to solve complex problems and build a high-growth business
- Comfort presenting to senior internal/external stakeholders
- Experience in health tech (telehealth, diagnostics, pharmacy fulfillment) preferred, but not required
- Flexible working hours to align to our global business